Enterprise Phone Directory
Phone Directory is an XML service for IP Phones enabling easy access of company directory on phone display. It provides easy and intuitive search functions based on name, company, etc. Once the number is found, the phone call can be started quickly, by pressing one key
Contacts search expansion: with multiple directories merging
Contact search acceleration: with replicated directories
Improved user interface: with T9 and touch screen search from IP Phones
Directories splitting: for several company entities
Web search: with direct dialing from the web interface (add-on Web Directory)
Directories update and Web Director for Jabber(add-on Web Directory)
Contact details display (add-on Popup/Reverse lookup)
Centralised management of Speed Dials (add-on Speed Dials)
Automate Call Manager and Unity records creation, update and deletion from you usual databases (AD, LDAP or any other) (add-on Provisioning)
Person Directory and Export
Directory for Video Conference terminals and Cisco TMS (add-on H350)
Alaa Matar
Specialist IT Maintenance
We have been using CommSouth Telecom CDR centralized solutions for the past five years. We find that the reports and analytic information generated by the application is valuable and time saving. Some of the customized reports that we cannot do without the software are - Incoming Abandoned Report, Incoming Agent Analysis Report, Customized Detailed Call Analysis, etc. This solution is very efficient.
Sahayam.K
Director - IT
Our company has been using CommSouth solutions for the past five years by integrating CommControl with Cisco Unified Call Manager. The application generates valuable reports such as incoming detailed call report, department wise cost analysis and on demand Adhoc report requirements. We are happy with CommSouth solutions and prompt support.
Sameer Pathan
System Administrator
The CDR Billing & Monitoring solution offered by CommSouth, is very helpful in generating various types of reports. We have scheduled different reports on daily/weekly basis and it supports in controlling unnecessary calls made by the users. The support team provided us with good quality training and we are fully satisfied with the services offered. We highly recommend CommSouth solutions.
Syed Arif
Manager-IT Infrastructure, Amicorp India
Been associated with CommSouth for several years and use their Telecom CDR solutions across many countries. CommSouth successfully migrated our billing application to a centralized global billing system in a timely manner. The centralized system delivers to us detailed analysis of our telephone systems, bill back to our clients, on-demand custom reports and granular tracking of call details. CommSouth solutions are highly recommended.
Sundaresh Lakshmikanthan
Corporate Services, iNautix
With the CommSouth Call Accounting application and their support we ensured that our management received accurate information on a regular basis and helped us manage our telecom resources efficiently and professionally.
Suresh Kumar Ganesan
Voice Networks - CTS,India
We have been customers of CommSouth and use their Telecom Call Accounting solutions. The reports generated support us with Trunk traffic reports, validation of costs with service provider bills and on-demand custom reports.
Sachin Jain
Chief Information Officer
After careful evaluation, we have selected Enterprise Accounting solution offered by CommSouth and have deployed a centralized solution integrating our offices in many countries. Using thier solution, we track all call records across our networks and one of the unique features is declaring Business/Personal calls, which ensures our telephone usage are optimized resulting in huge savings.
K.Venkateswar Reddy
Deputy Manager Technical - CYIENT
We use CommSouth�s centralized solution which is connected to our Alcatel Telephone system. The solution support us in studying and analyzing the usage of our multiple offices, validate our telephone cost with service provider bills and helps us identify the excess billing resulting in significant savings. We are pleased with CommSouth and their solutions and services.
Masood Shaik Ahmed
Client Director-Dimension Data,India
I have worked with CommSouth on many projects and the team have been very supportive in addressing the requirements. Their turnaround time is excellent and their staffs are very knowledgeable and provide effective solutions.
Rajeev Kumar
National Business Manager
During the many years of engagement with CommSouth & their solutions, I had no worries in executing our projects in the areas of Enterprise Telephone Usage, Accounting and Management reporting. All projects have been trouble free. Having used other products I can say that the competition is nowhere near..
Phone Lock
Phone Lock - is a CTI XML application that allows the emulation of “keyboard lock” on Cisco™ IP Phones. It can be used in order to preserve privacy and security, so that no one can use a phone or access private call history without authorization
Lock/Unlock with a simple and personal numeric PIN on the phone
Clean call history for both incoming and outgoing calls
Lock outgoing calls
Lock incoming calls
Manages emergency numbers
Lock phone Service Button
Texting & Audio Paging
Texting & Audio Paging - is a perfect solution to broadcast text messages, presentations (several graphic or text slides) or play audio announcements to a large groups of Cisco IP Phone users or from user to user.
Text messages or audio announcements can be sent from the IP Phone XML interface
Emergency announcements via IP phones (Push to Talk / Live Audio Paging)
Message transmission may be triggered via a web interface or Jabber, protected by key or by AD/LDAP security group.
Play audio message on IP Speakers, like Cyber Data or Algo Solution SIP-enabled IP Speaker
DECT and SMS Messaging
Silent Monitoring
Silent Monitoring - allows a supervisor to listen to calls of team members simply by dialing the number of the line in use. The supervisor may listen silently or do whisper coaching or may join the call.
Discreetly listen to the call, with or without whisper coaching
The monitored positions can be alerted by an audio signal that monitoring is in progress
Allows the supervisor to barge-in and join the call
Depending upon configuration parameters, the monitored line may confirm or reject the monitoring, answer in multi-call, or enter a conference
The supervisor may, via an IP phone Service, display the agents and their line status in order to select the agent to monitor.
Option for detailed record of all monitoring sessions.
Prayer Time(Adhan)
Prayer Time(Adhan) - utilizes your Cisco-based enterprise communication network to assist muslim communities around the world to follow Salah/Prayer times.
Allows to push a picture and audio stream to Cisco IP phones at the hours of Muslim prayers.
Detects the prayer time based on time zone and geographic coordinates.
Allows to configure messages for daily prayers (Fajr, Dhuhr, Asr, Maghrib, Isha) and delivered to Cisco IP phones.
Allows to disable / enable the call to prayer, through an XML interface associated with the IP Phone.
Optionally the users have options of which prayer i.e. long or short and also allow them to disable the service too.
Other Services
Other Services - utilizes your Cisco-based enterprise communication network to further enhance the use of IP Phones with services such as Currency rates, Weather Forecast, RSS Feeds, Pantry Services, Clock, Enterprise key performance indicators, Contact Center Statistics, etc
Vigilante - Multifunctional - Systematic
XML Apps & Services
Phone Directory
Phone Lock
Paging
Monitoring
